Gerlyn Friesenhahn, MD

Adult Neurology

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
118 Ratings
68 Comments

Professional Training & Affiliations

  • Neurology Residency at Washington University School of Medicine and Barnes Hospital, St. Louis, Missouri
  • Internal Medicine Internship at University of Texas Health Science Center at San Antonio
  • Medical School at University of Texas Health Science Center at San Antonio
  • B.A. in Biology at St. Mary’s University, San Antonio, Texas
  • Diplomat of Neurology, American Board of Psychiatry and Neurology
  • Member of Texas Medical Association, American Academy of Neurology, Texas Neurological Society and Comal County Medical Society

Scope of Services

Adult neurology, ages 18 up. Includes:

  • ALS
  • Alzheimer's
  • Botox for chronic migraines
  • Carpal Tunnel
  • Essential Tremor
  • Huntington's
  • Lewy Body Disease
  • Migraine
  • Movement Disorders
  • Multiple Sclerosis
  • Myasthenia Gravis
  • Neuropathy
  • Optic Neuritis
  • Parkinson's
  • Pseudotumor Cerebri
  • Seizures
  • Strokes
  • Temporal Arteritis
  • Trigeminal Neuralgia

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Provider showed concern
4.8
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.8
Provider explained things clearly
4.8
Provider included you in decisions
4.8
Patients' confidence in CP
4.8
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Jul 10, 2021
N/a
Jul 10, 2021
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Jul 10, 2021
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Jul 10, 2021
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Jul 10, 2021
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Jul 10, 2021
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Jul 9, 2021
Very nice and friendly.
Jul 9, 2021
I am quite satisfied.
Jul 6, 2021
good experience
Jul 6, 2021
Good experience.
Jul 6, 2021
Good experience.
Jul 6, 2021
Good experience.
Jul 6, 2021
I did not use the web portal.
Jul 6, 2021
The provider is retiring so I will be unable to refer them. 🙁
Jul 6, 2021
Excellent service. I was delayed by road construction and they accommodated my delay, which I really appreciated.
Jun 27, 2021
She is retiring so I cannot recommend like I had before
Jun 27, 2021
I was told by the manager that my procedure wasn't authorized by my insurance. I called my insurance and they said the authorized it the week prior. so I experienced an unnecessary week delay in my migraine treatment. also every time I call the office I end up with the answering service during normal business hours. I leave a message but never received a call back.
Jun 27, 2021
because of the phone issue and the office not communicating well with me or my insurance
Jun 26, 2021
very good exoerience
Jun 26, 2021
good
Jun 26, 2021
Dr. Friesehahn explained thoroughly what she was doing. she was explaining step by step what she was doing. I was very impressed with her and will highly recommend her. I felt real well after my visit as I think she will help my condition.
Jun 26, 2021
all very good
Jun 26, 2021
will highly recommend the facility
Jun 26, 2021
good experience
Jun 24, 2021
Dr. Friesenhahn and her staff are always professional and courteous.
Jun 11, 2021
I had to call my referring doctor's office after waiting 5 days trying to get through to Dr. Freisenheim's office.
Jun 11, 2021
I was very impressed.
Jun 11, 2021
I felt as though I was in very capable hands and was extremely comfortable during the visit.
Jun 11, 2021
There was no delay at all.
Jun 2, 2021
volunteer lady at the entrance was exceptional and got me a wheelchair to use and even pushed me all the way to the Doctor's office!!
Jun 2, 2021
we arrived 15 minutes before being told to arrive which was 30 minutes prior to my appointment time of 10:30. we arrived at 9:45.
Jun 2, 2021
had trouble filling out paperwork on phone
May 30, 2021
An information seeker stepped in front of me and took the attention of the receptionist for 10 minuets. My presence was noticed by someone else in the office and I was then checked in. The information seeker continued to take the attention of the receptionist for another 10 minuets. The receptionist never noticed my presence.
May 30, 2021
Good general first visit where nothing was decided, waiting on previous Dr. info before any real decisions on care to be decided.
May 28, 2021
Dr. Freisenhan is extremely knowledgeable as professional, yet personable.
May 9, 2021
During our visit my dad, with early dementia-Alzheimer, had an outburst about a question I had. The doctor made a comment "What do you want me to do, get you a counselor?" I was very hurt by this comment because I/We are new to this issue and don't know what to expect. We were never given any paperwork or suggestions on what we can do to make transitions better. I left the room so the doctor can speak to my dad. I asked him when he came out if the doctor told him when his next appt. was and if he set one up. He said no she didn't. No one stopped us or has called us to check about a follow-up.
May 6, 2021
great staff and Doctor
Apr 27, 2021
staff in registration area were super nice and very helpful. we were greeted as soon as we walked in
Apr 27, 2021
nurse made my mom feel comfortable. she patiently waited for mom's answers
Apr 27, 2021
very professional
Apr 27, 2021
wonderful staff
Apr 27, 2021
definitely will recommend to others
Apr 27, 2021
hardly had a wait time! very prompt
Apr 16, 2021
efficient. professional, & friendly.
Apr 16, 2021
She was very thorough.
Apr 16, 2021
Excellent service.
Apr 15, 2021
already Recommended to a friend
Apr 10, 2021
If only she wasn't planning to retire.
Apr 10, 2021
IF only the doctor wasn't retiring.
Apr 10, 2021
there were no delays
Apr 10, 2021
Answering service answered phone during clinic hours. I could not reach scheduling so I came into the office to make my appointment
Apr 7, 2021
Anne was very attentive
Apr 7, 2021
staff is friendly, helpful and knowledgeable.
Apr 3, 2021
very professional
Apr 3, 2021
good
Apr 3, 2021
great
Apr 3, 2021
great
Apr 3, 2021
great
Apr 3, 2021
good
Apr 2, 2021
the phone lines didn't work and I had to talk to the answering service and messages didn't get returned.
Mar 27, 2021
I registered in the office on arrival. they had me do it through my phone and it took a long time because of poor phone service. kept trying to get on Wi-Fi but it didn't help the process
Mar 26, 2021
Easy access and comfortable office at the hospital
Mar 26, 2021
Anna assisted me and was very professional and friendly, not hurried.
Mar 26, 2021
Dr. Friesenhahn has ALWAYS given me excellent care, explanations & feedback.
Mar 26, 2021
all good
Mar 11, 2021
good
Feb 27, 2021
no one answers the phones
Feb 1, 2021
everyone is pleasant